The purpose of healthcare services is to strive to ensure that individuals are in a state of complete well-being. In this regard, the delivery of healthcare services should be based not only on fully meeting the expectations and needs of patients in need of service, but also on ensuring their satisfaction.
Patient satisfaction is one of the most fundamental outcomes of healthcare service. Because a satisfied patient is more likely to be open, clear, and decisive in complying with certain conditions required by their health problems, which can eliminate or minimize the negative impact on the outcome of the service provided. In this respect, ensuring patient satisfaction is among the primary goals.
However, addressing patient dissatisfaction is also the best way to be aware of failing points, to value the complaints of dissatisfied patients, and to solve problems.
It is necessary not only to resolve patients' dissatisfaction but also to track the causes of disruptions and develop interventions that solve the problems to prevent them from recurring, that is, to develop preventive actions. The sole condition for carrying out preventive and corrective actions is to value patient opinions and satisfaction.
