PATIENTS & RIGHTS

Patient Guide

Hastaneye gelirken, ameliyat öncesi hazırlık, taburculuk işlemleri ve hasta hakları hakkında bilmeniz gerekenler.

Identity document
Bring your ID card showing your ID number
Your medications
List prescription drugs as well as vitamins, aspirin and herbal remedies and inform your physician
Medical documents
Even though previous tests are visible in the system, it is useful to bring them
Contact
For preparations before you come: 0850 811 34 00 — Call Center
01
Eating and drinking
Stop solid food 8 hours and liquids 6 hours before surgery. Otherwise there is a risk of vomiting and aspiration during anaesthesia.
02
Medications
Tell your physician about blood thinners, antibiotics, blood pressure and sedative medications and when you last took them.
03
Pregnancy
Drugs and procedures used in surgery change in pregnancy, so a pregnancy or suspected pregnancy must be reported.
04
Alcohol and smoking
Quitting smoking eases anaesthesia and reduces the risk of lung problems after surgery; alcohol should be stopped a few days before.
05
ID wristband
The wristband placed after verification at admission must stay on your wrist throughout your stay.
06
Personal items
Contact lenses, glasses, hearing aids, removable dentures, jewellery and hair clips must be removed; lipstick, nail polish and artificial nails cleaned.

When discharge is decided, the physician and ward nurses inform you and your relatives about home care and treatment. Before leaving, visit the department secretariat to check whether any formalities remain.

Sick leave: if you need an official document for your employer, tell your physician. Depending on your condition the physician issues documents such as an incapacity report or board report.

Patient file contents
Nursing observation forms
Billing forms
Physician orders
Blood barcodes
Medication and consumables report
Discharge summary
Important: if you do not visit the secretariat, the patient may appear to still be admitted. No fee is charged to the insurer or the patient in this period; only treatment at other institutions cannot be used.

Patient rights are essentially the application of human rights and values to healthcare. The main aim is to support and empower people who use health services and thereby improve health by raising service quality.

01
Right to benefit from services
Benefit from existing diagnosis, treatment and rehabilitation facilities regardless of physical, mental and social characteristics; choose and change physician and institution; receive care regardless of race, language, religion, gender and economic status.
02
Right to respect and dignity
Examination, diagnosis and treatment in an environment respectful of personal values and religious beliefs, courteous and friendly; a hygienic and quiet service environment.
03
Right to privacy
Confidentiality of identity, test results, diagnosis, visitors and treatment costs; no unrelated persons present during examination.
04
Right to information
Complete and current information about all stages of diagnosis and treatment and the likely course of the disease; a copy of medical documentation.
05
Right to refuse, stop and consent
Participate in decisions after being informed about risks, alternatives and chances of success; refuse or stop treatment; consent to medical interventions.
06
Other rights
Safety, a place for religious duties, companions and visitors, an interpreter, an itemised invoice and priority care.
07
Right to complain and litigate
Start a complaint mechanism in case of a violation and be informed of the outcome; apply first to the Patient Rights Unit, then to the highest local administrative authority, and go to court.

As BHT CLINIC Private Istanbul Tema Hospital we know our patients' rights and stand up for them together with our healthcare staff.