Our Understanding of Patient Care

The aim of health services is to ensure that people are in a state of complete well-being. In this respect, health service delivery should be based on ensuring satisfaction as well as fully meeting the expectations and needs of patients in need of service.

Satisfaction and satisfaction of patients is one of the most fundamental outcomes of health care. Because a satisfied patient may be more open, clear and decisive in complying with some conditions required by health problems, and this may eliminate or minimize the negative impact on the outcome of the service provided. In this respect, ensuring patient satisfaction is among the primary objectives. However, addressing patient dissatisfaction is also the best way to be aware of what is going wrong and to value and address the complaints of dissatisfied patients.

It is necessary not only to eliminate patients' dissatisfaction, but also to follow the causes of disruption and to develop preventive activities, i.e. initiatives to solve problems so that they do not occur again. The only condition for preventive and remedial action is to value patient opinions and satisfaction.