Our Policy for Reporting Suggestions and Complaints

The Patient Rights Department contributes to the development of our hospital with your suggestions and opinions. Not only our Patient Rights Department but also all relevant senior managers deal with your complaints and negative opinions for solution purposes. 

You can submit your complaints, requests and suggestions to our patient rights unit via face-to-face meetings, telephone, e-mail, website, survey and petition.You can also submit your opinions and complaints about our services by filling out the satisfaction survey form available on the patient floors and outpatient clinic desks. Your complaints/suggestions are recorded, evaluated with the relevant department managers and improvements are made to improve our service quality in line with your requests. The outcome of the complaints will be reported back to you by the Patient Rights Unit within the specified period. Complaints that cannot be resolved due to our hospital, laws, regulations and directives are forwarded to a higher authority to investigate the solution.

For all kinds of opinions/suggestions and satisfaction notifications; You can write to us at info@bhtclinic.com.tr or you can send us your opinions from the “Suggestion/Suggestion” tab in the Online Services module of our website.

You can also apply to the Patient Rights Unit in our BHT CLINIC Private Istanbul Tema Hospital to meet face to face and to express your opinion. Thank you for your feedback to improve our service quality.

In addition, the information message sent to us through the Ministry of Health is as follows:

The e-mail address of our District Human Rights Board Presidency has been sent below in order to ensure that our patients can easily make their applications electronically by taking advantage of technological possibilities in accordance with the statement in Article 10 (c) of the Regulation published in the Official Gazette dated 23.1 12003 and numbered 25298 on the Establishment, Duties and Working Principles of the Provincial Boards “To announce the electronic letter addresses to the public in order to facilitate the applications of persons with denunciations, wishes, requests and suggestions regarding human rights to the human rights boards:

E-mail: kucukcekmeceinsanhaklari@istanbul.gov.tr

You can contact the Patient Rights Unit of our Hospital for your comments and suggestions.

E-mail: hastahaklari@bhtclinic.com.tr
patientrights@bhtclinic.com.tr